Terms and conditions
TERMS AND CONDITIONS
1. Identification and scope
These Terms and Conditions regulate the use of the www.joannastore.pt website, as well as purchases made through the Joanna Store online shop.
The online shop is operated by:
Joanna Patricia Ribeiro Unipessoal Lda.
Tax ID/NIPC: 517 043 661
Address: Rua Lúcia Lousada, 267, 4620-030 Lousada
Trade name: Joanna Store
Phone: +351 916 933 648
E-mail: geral@joannastore.pt
By using the website or placing an order, the User declares to have read and understood these Terms and Conditions.
These Terms and Conditions do not prejudice any rights granted to the consumer under the applicable Portuguese legislation.
2. Products and availability
Joanna Store strives to provide accurate and up-to-date information on the website regarding the products sold, namely photographs, descriptions, features, sizes, and prices.
The images shown are for illustrative purposes. There may be minor differences in color or appearance due to, for example, the lighting used in the photographs, the characteristics of the materials, or the settings of the screen used by the customer.
All products are subject to stock availability.
Adding an item to the shopping cart does not constitute a reservation of the product nor does it guarantee its availability until the order is completed.
If, after completing the order, an item is found to be unavailable, Joanna Store will inform the customer as soon as possible and, if the item has already been paid for, will proceed with the corresponding refund.
Joanna Store reserves the right to withdraw or change products, descriptions, or content on the website at any time, without prejudice to orders already validly concluded.
3. Orders
To make a purchase through the online shop, the customer must follow the steps indicated on the website and provide the data necessary for processing the order.
Before completing the purchase, the customer will have the opportunity to verify the selected items, quantities, prices, any discounts, applicable shipping costs, and the total order value.
The customer is responsible for the veracity and accuracy of the data provided, namely name, delivery address, email address, and telephone contact.
Joanna Store cannot be held responsible for delays or inability to deliver resulting from incorrect or incomplete data provided by the customer.
After the order is completed, the respective confirmation will be provided or sent.
4. Prices
All prices shown on the website are expressed in euros (€) and include legally applicable taxes, unless expressly stated otherwise.
The price applicable to the product will be that shown at the time of order completion.
Prices may be changed at any time, without such changes affecting orders previously completed.
In the event of a manifest error in the price or features of a particular item, Joanna Store may contact the customer before dispatching the order, allowing them to confirm the purchase under the correct conditions or to cancel it and receive a refund.
For price reduction campaigns, the legally provided rules regarding the indication of the reference price will be applied.
5. Campaigns, promotions, and discounts
Joanna Store may carry out promotional campaigns, sales, liquidations, offers, free shipping campaigns, discount codes, or other commercial actions.
Unless expressly stated otherwise, the campaigns, promotions, discount codes, offers, commercial advantages, and benefits provided by Joanna Store are not cumulative with each other.
Each campaign may be subject to specific conditions, namely regarding:
- the validity period;
- the items or categories covered;
- the minimum purchase value;
- stock availability;
- the sales channel;
- shipping methods or destinations;
- the use of promotional codes;
- or other conditions communicated within the scope of the campaign.
Whenever a campaign allows for accumulation with another promotion, discount, or benefit, this will be expressly indicated.
The specific conditions announced for a particular campaign prevail during its validity period.
Participation in a promotional campaign does not prejudice the rights legally granted to the consumer.
6. Payment
The customer may make the payment through the methods made available on the website at the time of purchase.
The payment methods available may be changed by Joanna Store at any time.
The order will be processed after payment confirmation, whenever the selected method implies prior payment.
If the payment is not completed or validated, the order may not be processed or may be canceled.
Joanna Store does not have access to the complete data of the bank cards used when payment is made through external payment service providers.
7. Deliveries and shipping costs
The customer may select the delivery methods made available on the website at the time of placing the order.
When available, you may choose to pick up the order at the physical store or have it sent to a specified address.
Pickup at the physical store does not imply shipping costs.
For orders sent to an address specified by the customer, shipping costs may be charged.
The value of the shipping costs, the covered destinations, and the respective conditions will be those shown on the website before the completion of the order.
Joanna Store may provide free shipping campaigns or other special shipping conditions.
These campaigns will be subject to the conditions announced at the time and, unless expressly stated otherwise, they are not cumulative with other campaigns, promotions, discounts, or benefits in effect.
Shipping cost conditions may be changed for future orders, without prejudice to the conditions applicable to orders already completed.
8. Delivery times
Joanna Store will seek to prepare, ship, and deliver orders within the deadlines indicated on the website.
The deadlines shown are estimates and may change for reasons beyond Joanna Store's control, namely delays by carriers, periods of high demand, festive seasons, weather conditions, strikes, or other exceptional circumstances.
Without prejudice to any other deadline agreed between the parties, the maximum deadlines provided for in the applicable legislation will be respected.
If the order cannot be executed due to product unavailability or another circumstance that makes delivery definitively impossible, the customer will be informed and the amounts paid for the non-supplied items will be refunded.
9. Receipt of the order
Upon receipt of the order, the customer should, whenever possible, check the exterior condition of the package.
If there are visible damages to the package or clear signs of deterioration during transport, it is recommended that this situation be reported to the carrier and to Joanna Store as soon as possible.
This recommendation does not prejudice the consumer's legal rights regarding products with a lack of conformity.
The risk of loss or damage to the products is transferred to the consumer when they, or a third party indicated by them other than the carrier, acquire physical possession of the goods, under the terms legally applicable.
10. Right of free resolution
For purchases made through the online shop, the consumer has the right of free resolution under the terms and within the period established by applicable legislation.
The consumer may exercise this right without the need to indicate any reason, through an unequivocal statement communicated to Joanna Store within the legal deadline.
The communication may be made through the contacts provided by Joanna Store.
To facilitate the processing of the request, it is recommended that the customer's name and the order number be indicated.
The purchase of an item on promotion, sale, or liquidation does not, in itself, eliminate the legal right of free resolution applicable to distance purchases.
The exceptions to the right of free resolution will only be those provided for in the applicable legislation.
11. Returns
After communicating the decision of free resolution, the consumer must return the products within the legal deadline.
The items must be sent or delivered to the address indicated by Joanna Store.
Unless Joanna Store expressly assumes these costs or the legislation determines otherwise, the direct costs of the return are borne by the consumer.
The consumer must keep proof of the return or shipment of the products.
The consumer may examine the item to the extent necessary to verify its nature, characteristics, size, and operation.
The consumer may be held responsible for the depreciation of the item when this results from use or handling that exceeds what is necessary for such verification.
Whenever possible, it is recommended that items be returned with their respective labels, accessories, and original packaging.
The absence of the original packaging or the removal of packaging that is not legally essential for the return does not automatically determine the loss of the consumer's rights.
12. Refunds
When the consumer validly exercises the right of free resolution, Joanna Store will proceed with the refund of the amounts legally due within the period established by the applicable legislation.
Where applicable, the refund will include the cost of the least expensive standard delivery method provided by Joanna Store.
If the customer has voluntarily chosen a more expensive delivery method, the additional costs resulting from that option will not be refunded when the law allows it.
The refund will be made, whenever possible, through the same payment method used for the purchase, unless otherwise agreed.
In cases permitted by law, Joanna Store may withhold the refund until it receives the returned items or until the customer provides proof of their shipment.
13. Exchanges
Without prejudice to the legally provided rights, Joanna Store may provide customers with the possibility of exchanging items according to its current commercial policy.
The exchange will always be subject to the availability of the desired item.
When the exchange constitutes a commercial facility provided by Joanna Store and does not result from a defect or lack of conformity of the product, transport costs may be applicable to the customer.
Items presented for exchange must be in suitable conditions for resale, without signs of use beyond normal trial, and, whenever applicable, with their respective labels and accessories.
The commercial conditions regarding exchanges do not limit the rights that legally belong to the consumer.
14. Defective or non-conforming products
The products sold by Joanna Store benefit from the rights provided for in the applicable legislation regarding lack of conformity.
If the customer considers that they have received a product that is defective, damaged, or does not correspond to the purchased item, they should contact Joanna Store as soon as possible, indicating the order number and describing the situation.
Photographs or other elements that allow for the identification and analysis of the situation may be requested, without prejudice to the consumer's legal rights.
When a lack of conformity for which Joanna Store is responsible is confirmed, the solutions provided for in the applicable legislation will be made available to the consumer.
The costs that, under the law, are the responsibility of the seller will be borne by Joanna Store.
Items purchased on promotion, sale, or liquidation also benefit from the legally provided rights in case of defect or lack of conformity.
15. Order cancellation
The customer may request the cancellation of the order as long as it has not yet been shipped.
If the order has already been shipped, the rules regarding the right of free resolution will apply, when the respective conditions are met.
Joanna Store may cancel an order when there are legitimate grounds for doing so, namely:
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impossibility of validating the payment;
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stock unavailability;
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manifest error regarding the product or price;
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insufficient or manifestly incorrect data for the execution of the order;
-
well-founded suspicion of fraud or abusive use of payment methods.
When an already paid order is canceled by Joanna Store, the amounts legally due will be refunded to the customer.
16. Responsibility
Joanna Store seeks to ensure that the information provided on the website is correct and that the service operates regularly.
However, temporary interruptions, technical errors, or unavailability due to maintenance, communication network failures, cyberattacks, force majeure, or other circumstances beyond Joanna Store's reasonable control may occur.
Joanna Store cannot be held responsible for damages resulting from situations that are not legally attributable to it.
No provision of these Terms and Conditions is intended to exclude or limit rights or responsibilities whose exclusion or limitation is prohibited by applicable legislation.
17. Use of the website
The User undertakes to use the website in a lawful and responsible manner.
Any use likely to prejudice the operation or security of the website is prohibited, namely:
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attempted unauthorized access;
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deliberate introduction of viruses or other malicious programs;
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fraudulent use of the website;
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unauthorized reproduction or manipulation of content;
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performance of acts contrary to applicable legislation.
18. Intellectual property
The content available on the website, including text, photographs, images, videos, logos, graphic elements, and design, is protected by applicable intellectual property rights whenever it is owned by Joanna Store or legitimately used by it.
The reproduction, distribution, modification, or commercial use of such content without prior authorization is not permitted, except in cases permitted by law.
19. Protection of personal data
The personal data provided by customers will be processed under the terms of the Joanna Store Privacy Policy and applicable legislation on data protection.
The data necessary for fulfilling orders may be used, among other legitimate purposes, for:
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order processing and management;
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payment and invoicing;
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dispatch and delivery;
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customer support;
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return processing;
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compliance with legal obligations.
For more information, the Privacy Policy available on the website should be consulted.
20. Amendment of the Terms and Conditions
Joanna Store reserves the right to change these Terms and Conditions whenever necessary, namely for legal, commercial, or operational reasons.
The changes will take effect for the future.
As a rule, the Terms and Conditions in force at the time of placing the order will be applicable to the orders.
No subsequent change will prejudice acquired rights regarding contracts previously concluded.
21. Contacts
For clarifications related to orders, deliveries, exchanges, returns, or complaints, the customer may contact:
Joanna Store
Rua Lúcia Lousada, 267
4620-030 Lousada
Phone: +351 916 933 648
E-mail: geral@joannastore.pt
22. Complaints Book
Joanna Store provides a Complaints Book as legally required.
The consumer may also use the Electronic Complaints Book, through the official platform intended for this purpose.
23. Alternative Resolution of Consumer Disputes
In case of a consumer dispute, the consumer may resort to a competent Alternative Consumer Dispute Resolution entity.
Up-to-date information on Alternative Consumer Dispute Resolution entities is available through the Directorate-General for Consumer Affairs.
The consumer may use the means legally made available to determine the entity competent to assess the respective conflict.
Recourse to alternative dispute resolution mechanisms does not prejudice the remaining rights of the consumer.
24. Applicable law
These Terms and Conditions and contracts concluded through the Joanna Store online shop are governed by Portuguese law.
Any dispute shall be submitted to the competent entities or courts under the terms of the applicable legislation, without prejudice to the rights legally granted to the consumer.